F.A.Q - FAIR To Questions

What are the shipping times for your purchases?

We take 2 to 4 days to process your order and then 2 to 4 weeks to deliver it to you.

 

Do you ship all over the world?

Yes, absolutely. We deliver all over the world.

 

Where do we ship your product from?

Our offices are located in Brussels, Belgium. Our international warehouse is located in China.

 

Do you provide product tracking/tracking information?

Yes, 4 days after your order, please ask us for this information via email to contact@lafestivallee.com.

 

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

 

I got a damaged item. What can I do?

We are sorry to hear that. Just send us an image of the damaged item in question to the email address: contact@lafestivallee.com and we'll send you a similar replacement item as soon as possible.

 

Where are you located?

We are located in Brussels, Belgium.

 

I still haven't received my order. What's taking so long?

We apologise for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to inquire about your package, please email us at: contact@lafestivallee.com.

 

Do you have a refund policy?

We do our best to solve any problems our customers may encounter with their online articles. If you still want to receive a refund of your order. We can of course opt out of the refund, in the event that the appeal is made within 30 days of the date of the order and the affected products are not sold. For more information, please read more about our refund policy.